1. To retain employee in the organization companies are forced to do some strategic changes which does not include... a. Diversification b. Expansion c. Responsiveness d. Structural changes Ans – c
2. Work life balance is achieved due to ...... (i) added work load, (ii) lack of support from juniors, (iii) family problems a. Only (i) and (ii) b. Only (i) and (iii) c. Only (ii) and (iii) d. (i), (ii) and (iii) Ans – d
3. Emotional intelligence refers to...... (i) Being self-Motivated, (ii) Being emotionally strong, (iii) Being empathetic a. Only (i) and (ii) b. Only (i) and (iii) c. Only (ii) and (iii) d. (i), (ii) and (iii) Ans - b
4. Attitude can be classified into three basic components. Which are among them ? (i) Emotional, (ii) Informational, (iii) Behavioural a. Only (i) and (ii) b. Only (i) and (iii) c. Only (ii) and (iii) d. (i), (ii) and (iii) Ans – d
5. ...... is known for his concept of "Division of Labour" and "Time and motion studies". a. Abraham Maslow b. Frederick Taylor c. Robert Owen d. Eric Berne Ans - b
6. The job that are comparable in terms of the knowledge, skill required can be identified and categorized as a group are called ... a. Job Efficacy b. Job Identification c. Job Specification d. Job Family Ans - d
7. Emotional intelligence is refers to... Pick up the odd one. a. Being Self-Motivated b. Being Self-Regulated c. Being empathetic d. Being emotionally strong Ans – d
8. Which of the following statement is not correct?
(i) performance appraisal and potential appraisal are the same system, (ii) performance appraisal is to know the future performance, (iii) potential appraisal is to understand the potential of the employee to contribute to growth of organization a. Only (i) and (ii) b. Only (i) and (iii) c. Only (ii) and (iii) d. (i), (ii) and (iii) Ans – a
9. Ravi is working in xyz co. Initially he was working very hard and completing all the task or target on time and so that he can go up in the organization but due to some reason he was unable achieve his goal and developed feelings of low self-concept and low self-esteem. It is called..... a. Guilt b. Isolation c. Stagnation d. Inferiority Ans – d
10. Which of the following industries in India first used the term "Personnel Officer"? a. Insurance b. Banks c. Iron and steel d. Chemical and pharmaceutical Ans - d
11. It is the highest activity of life, it creates new untapped alternatives, it values and exploits the mental emotional and psychological differences between people... a. Stress free work b. Personality development c. Autonomy d. Synergy Ans - d
12. Mr. A is the Branch Manager in ABC Bank. He makes it a point to visit the prominent deposit customers himself to deliver their deposit receipts. He does not even take the "Relationship Manager" appointed for this purpose. Mr. A believes that none of the new generation staff is good enough to deal with such tasks. What is the "Life position" taken by Mr. A as regards the "Relationship Manager" as per the "Theory of Life position" propounded by Dr. Thomas Harris? a. I are OK, you are OK b. I am OK, You are not OK c. I am not OK, you are not OK d. I am not OK, you are not OK Ans – b
13. Which ego state collects information and processes it? a. parent b. adult c. child d. both a and b Ans – b
14. Emotional intelligence is refers to... Pick up the odd one. a. being self-Motivated b. being Self-Regulated c. being empathetic d. being emotionally strong Ans - d
15. The human resources systems are largely designed by banks and other organizations for ...... a. a heterogeneous workforce b. a homogeneous workforce c. a diverse workforce d. according to their need Ans – b
16. Which of the following approach does not acknowledge the existence of cultural distance and attempts to teach individual members about cultural differences through training. (i) diversity enlargement, (ii) diversity sensitivity, (iii) cultural audit a. Only (i) and (ii) b. Only (i) and (iii) c. Only (ii) and (iii) d. (i), (ii) and (iii) Ans – b
17. Which is not a sub-system of HRM? a. Administration b. Maintenance c. Credit d. Development Ans - c
18. Which is said to be the beginning stage of career? a. Mentor b. Apprentice c. Colleague d. Sponsor Ans - b
19. According to Dalton, Thomson and Price, career roles are divided into ... categories. a. 2 b. 3 c. 4 d. 5 Ans – c
20. ...... means higher responsibility. It gives more decision making, planning and controlling powers. a. Job enrichment b. Job enlargement c. Job satisfaction d. Job rotation Ans – a
21. Human development Index (HDI) is developed by...... a. RBI b. Central Govt c. World Bank d. SEBI Ans – c
22. A set of expected behavior patterns attributed to someone occupying a given position in a social unit is not called as ...... (i) job, (ii) role, (iii) power a. Only (i) and (ii) b. Only (i) and (iii) c. Only (ii) and (iii) d. (i), (ii) and (iii) Ans – b
23. The definition 'An organization is the rational coordination of the activities of a number of people for the achievement of some common explicit purpose or goal, through division of labour and function and through a hierarchy of authority and responsibility' of an organisation is given by ...... a. AK Rice b. Abraham Maslow c. Edgar Schein d. Peter F Drucker Ans – c
24. The evaluation of training consists of the following: Pick the odd one. a. Reaction level b. Learning level c. The behavior level d. Operation level Ans – d
25. Knowles explained the following three theories: Pick the odd one. a. Mechanistic theory b. Cognitive theory c. Reconciliation Theory d. Organismic theory Ans - c
26. The behavior of an individual is influenced by four factors namely: Pick up the odd one a. Environmental factor b. Personal factor c. Physical factor d. Organizational factor Ans - c